Our Responsibilities

To treat you with respect and courtesy at all times.
To treat all patients equally, regardless of sex, marital status, age, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief.
To treat you as an individual and to discuss with you the care and treatment we can provide.
To give you full information on the service we offer.
To give you the most appropriate care by suitably qualified staff.
To provide you with emergency care when needed.
To refer you to a consultant acceptable to you when necessary.
To give you access to your health records, subject to any limitations in the law.
To hold all information in the strictest confidence. Access to patient identifiable information is strictly controlled by local and national confidentiality controls. Access is only allowed to people directly involved in the patient’s care.
To give you a full and prompt reply to any complaint you may make about our service.
We will communicate with our PPG to improve our services

Key Information