Suggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice. However we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Simply contact the Practice Manager and she will set all the necessary wheels in motion. We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

If you would like to join our Patient Reference Group. please add your email address to the form at reception to join our contact list.

PALS (Patient Advisory Service)

PALs is committed to inform and support you regarding local health services including how to make a formal complaint about health care
Telephone: 01708 435454 Mon - Fri 09:30 - 16:30
Email: PALS@bhrhospitals.nhs.uk
Write to: PALS
NHS North East London and the City
(Outer North East London Head Office)
Becketts House
2-14 Ilford Hill
Ilford IG1 2QX

Complaints ( London Team )

NHS England
NWL CSU
15 Marylebone Road
London
NW1 5JD
0203 3350 4500

382 Upminster Road North, Rainham, Essex, RM13 9RZ
  • Telephone 01708 553120 & 01708 553302
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