Spring Farm Surgery

Your Responsibilities

To treat all the staff at the surgery with respect and courtesy at all time.
To treat all doctors, nurses and members of staff equally, regardless of sex, marital status, age, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief.
To tell us if you are unsure about the treatment being offered to you.
To ask for a home visit only when the patient is unable to attend through illness or infirmity (see guidance re home visits)
To ask for an out of hours visit only when necessary.
To keep your appointments and contact the practice in advance if you cannot attend for any reason.
Not to expect a prescription from every consultation with a doctor.
To take responsibility for your own health and to follow advice from doctors and nurses.
To take medication according to the instructions, keep follow-up appointments and attend for screening procedures.
To notify us when you change your name, address or telephone number.
To tell us about any complaints or misunderstandings as soon as possible to allow us to deal with them.
To let us know when we have done well. We welcome your suggestions for improving our service.